Frequently Asked Questions
How do I add to cart?
Easy, just look for the orange ADD or Preorder button at the top of a product’s page. Click that and a small window will pop up. From there, you can choose to add initials and font (or skip that if you don't want to add initials). After that, just click the Add to cart button and you can proceed to checkout.
If you decide to cancel your initials after you have filled in your initials and/or chosen the font, you will need to refresh the page to clear your choice.
I Don’t Have A Paypal Account, Can I Still Make A Purchase?
Sure you can! Follow along the checkout process, at the last step you'll have a chance to either pay with your credit card or with your paypal account. Please send us a message to email@example.com if you still need assistance.
Can you help me with the checkout process?
As mentioned earlier, we accept payment by credit card and PayPal. Once you get to the checkout page, there's a Checkout with PayPal button and a form to fill in your details. Whichever you choose, you’ll have the option to pay with your credit card or Paypal. To guide you, we've prepared a handy guide here.
If you are still having trouble, please contact us at firstname.lastname@example.org and we'll get it sorted out.
What are the personalization options?
You can have your initials stamped and choose between 2 fonts. Your initials & font selection can be entered on a pop up on the product page after you clicked the ADD or Preorder button. The personalization cost is displayed, so you won’t be receiving any hidden charges.
If you prefer not to have your initials on your goods, please leave the initials & font options empty and click Add to cart.
We can only personalize your goods with upper case Roman alphabet letters, no numbers, characters or punctuations. Initials are limited to three letters.
Please keep in mind that personalized items are not eligible for returns.
What is the currency of your prices?
All prices are stated in US dollars. We’d love to be able to offer more currency options, however with the very small team and limited resources we have at the moment, it’s not possible just yet.
Do you ship internationally and how will you ship?
Yes! We definitely do international shipping. In fact, we ship 90% of our goods internationally. To break it down, about 50% of our customers are from the United States, 20% from Asia & Oceania (mostly Singapore, Australia, and Hong Kong), and 10% each are from Europe, other areas (e.g. South America & Middle East), and Indonesia.
We like to keep things simple, that's why the price stated on the product’s page is the total you’ll eventually pay, shipping included. No surprise additionals during checkout.
We ship Cravar goods using Pos Indonesia’s Express Mail Service (EMS) for bags and Regular Registered (RR) for stationeries, with option to upgrade to EMS. Both are a form of cooperation between post offices, so on your end it will be handled by your country's postal service (USPS in US for example).
Delivery usually takes between 5-10 days for EMS and 14-21 days for RR. Please bear in mind that these estimates don't include the time it takes for customs officials to process the package. EMS provides much better tracking and for most countries, it can also be tracked on the recipient’s postal service website. If you're purchasing our stationeries, we highly recommend that you upgrade to EMS, the better tracking and faster shipping are definitely worth the additional cost. Both methods come with tracking code which we’ll provide to you as soon as possible.
For local delivery, you guys know the drill, Gojek/Grab for Jakarta and JNE/TIKI for other areas.
If you have trouble tracking your order, please contact us at email@example.com and we will help you get the status of your order from our end.
Orders will be shipped to your stated shipping address. We are not responsible for items delivered to incorrect shipping addresses. If you entered a wrong address, contact us immediately we will be able to update your address as long as the order has not been shipped.
If the goods are returned to us because customer input the wrong address; nobody was around to receive them after multiple delivery attempts; or you didn’t pick the package at your nearest post office in time (in case there’s applicable import fees), we can send it back to you at your cost.
Will I have to pay import/customs fees?
You may have to pay import fees on your delivery. The rules vary widely from country to country, please contact your customs office for details.
How will my order be processed?
If the goods are in stock, they will be sent out within 2-3 working days.
If the goods are in a production run, the lead time will be stated in the product description.
Preorders will be shipped according to the stated schedule.
What’s your warranty?
We stand by our products and offer lifetime warranty for all our goods. We’re sorry if there’s anything wrong with your Cravar goods as they go through your regular use. Send us an email with photos to firstname.lastname@example.org and we’ll get you sorted out.
If there are any defects in materials and workmanship, you can send it back to us and we’ll get it fixed, plus, we’ll pay for shipping both ways. Please note that tonal variations, marks or scars are natural features of our leather and the techniques we used in processing it, they should not be considered faults. In fact the nonuniform nature of our leather will give each piece its distinct look. Additionally, while we have took efforts to be able to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate.
Repairs will take some time depending on the specifics, plus there’s the shipping time as well. We understand if you don’t want to be separated from your Cravar goods for too long, so, another option is to have it repaired locally and we will reimburse your cost. Please confirm the details first with us before you proceed.
The warranty does not cover misuse or mistreatment of the goods, nor does it cover the natural aging process of the leather.
How about your return policy?
We realize that buying online means you can’t see the goods first before you buy. If you are unhappy with your purchase, you have 10 days after the item’s delivery date to return it to us. The item must be unused and in its original condition.
Once we receive the item, we will first check that it is indeed in unused and original condition before we process your refund.
We are not responsible for shipping cost nor any lost or stolen item incurred upon return shipping
Please contact us first at email@example.com before you send the item back to us.
After we confirmed your returns request, you may send the goods to :
Cravar – Yoki P. Baskara
Jalan Bumi Daya Raya No. 5B, Komplek Bank Bumi Daya
Bukit Cinere, Depok 16514
Please keep in mind that personalized items with initials are not eligible for returns. Purchases made during a sale period is also final and not eligible for returns.
What is full grain vegetable tanned leather?
First, to clear up any confusion vegetable tanned leather does not mean that we use imitation/synthetic/vegan leather, rather it refers to how we process/tan the leather we use. In all our goods, we use real full grain vegetable tanned leather.
Basically, there are two main techniques often used in today’s leather production; chrome tanning and vegetable tanning. The majority of leather goods today are made using chrome tanned leather. Chrome tanning is much faster and it can result in a much wider range of possible leather characteristics. The process uses chromium and other chemicals to tan the leather.
Vegetable tanning on the other hand uses natural tannins found in some plant species to tan the leather. There are some downsides to vegetable tanned leather; it takes a much longer time (about two months in our case); harder to find tanneries with workers skilled in it; and thus higher cost in general.
Vegetable tanned leather have a more organic look with beautiful natural grains. It’s not uniformed, the irregularity gives the leather a unique aesthetic. It’s strong and durable and will change over time as you break it in. The leather will be softer and slightly darker, acquiring a nice patina as it ages.
Full grain leather means that our leather comes from the strongest and most durable layer of the hide that has all of the grain. Our leather is not sanded down to take away its surface imperfections. Rather, we prefer its particular look and feel, with its natural markings and grain characteristics
The traditional way our tannery partner process the leather means there will be slight tonal variations, possibly some marks or scars, they are basically the consequence of using vegetable tanned full grain leather and it should be considered natural features of the leather.
Where and how are Cravar’s Goods Made?
All our goods are crafted in-house at our own workshop in Jakarta, Indonesia. We do not source production to a third party. By producing in-house, we have control on quality and also over the workers’ welfare. Our workers are all paid well above minimum wage and we also help them out when they have particular needs like their children's education and such, plus we have a pretty awesome football team.
As for our quality, we have shipped to satisfied customers from 40+ countries. Some of them kindly gave their reviews which you can see here. Reviews are linked to their source for credibility.
Can you provide some leather care instructions?
Certainly, clean your Cravar goods with a damp cloth, you can also use good leather cleaning products such as Obenauf's leather cleaner. If it gets wet, dab with soft cloth to absorb moisture. Don't dry the leather in direct strong sunlight, just let it air-dry naturally.
Cleaning can remove some of the natural oil in the leather, if that's the case or if the leather gets too dry, we recommend that you follow up with some oiling/conditioning, you can use Obenauf's leather oil, spread it on the leather or on a soft cloth, don't rub it in hard, the leather will soak it in pretty fast if it’s really dry, then wipe excess oil. Remember, don’t wipe immediately after applying, give some time for the leather to really soak in the oils. You can reapply if after one application it looks like the leather still needs it.
Leather care products may darken the leather, more if used excessively, so if you don’t want that effect, please apply with care. Before using any products, always test a small, non-visible area first. You also need to be aware that ink stains are almost impossible to remove.